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YOLOLIV does not support unreasonable returns and refunds. Please read the detailed information of the product carefully before purchasing to ensure that you can buy the correct product you need.

But just in case you're not 100% satisfied or the items have quality problems within 30 days of the delivery date, we support returns and exchanges. If the items have quality problems within 1 year, we support replacement. If you need to return the goods, please contact us, we will provide the return address, and you will pay for the return shipping. Please contact us via the email: contact@yololiv.com.

How Do I Return or Exchange an Order?

Your satisfaction is of utmost importance for us. To be eligible for a return, all returned items must remain in their original condition and in a new state (including the complete label on the package), and must include all packaging materials, manuals, and accompanying accessories. The retail value of any free items you keep will be deducted from your total reimbursement. When returning or exchanging items, customers must use a trackable shipping service. Your refund credit will be applied to the original method of payment, within 3-7 working days once your return is received and inspected.

Our Solutions:

  1. YOLOLIV responsibility: If our company is responsible for the issue, the goods received are damaged or not correct. we will allow a return to our warehouse for a refund or an exchange. Return and refund: Once we confirm receiving the return products, we will arrange a refund. Return and replacement: Once we confirm receiving the return products, we will send the replacement to you. The shipping cost of the products sent to you is paid by us. This solution is only when YOLOLIV is responsible for shipping the wrong item/ size.

  2. Customer's responsibility: Incorrect order(size of item) If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) and other expenses incurred by the return for an exchange.

Refunds For returned items or items for exchange, we will need 2-4 business days upon receiving your item(s) to process the solution. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours business days.